Connection Test

Overview

The availability of a server connection depends on many factors and can vary significantly, particularly if the client computer is connected over a slow wireless connection, such as GSM. The tool "Connection Test" enables quick and simple testing of the current connection to the LogWeb/Ajax Server.

The quick test described here can also be performed by an untrained user. In many cases however, errors can only be identified with the help of trained personnel (Help Desk).

The tool Connection Monitor is an extension that enables long-term and high-accuracy monitoring of server connections by the technical support team.

Content:

Starting the program

The connection test is usually started from the active emulation using the menu item [Help]/[Connection Test]. This opens a new browser window.

If there is no active connection to the server, the program cannot be started. Depending on the system environment, the browser displays an error message in a pop up box or in a new window. This occurs immediately or within a short period of time.

Loading the connection test usually takes only seconds, but this process can take longer if the connection is slow.

When all components have been loaded, a brief initial test is made:

Program view

The program is fully displayed after the initial test is successfully performed.

program view

Meaning of the displays:

If the display is incorrect, in particular if the image displaying the elapsed time is missing, the connection may be disrupted.

Quick test

A quick test requires only two steps:

Standard tests are performed successively and automatically in order of increasing complexity:

The individual steps of the test can require different periods of time. Each test should be completed within approximately 1 second if the connection speed is sufficient.

In case of an error, ask your Help Desk to for advice.

Messages

The messages are displayed in the message area and simultaneously recorded in the test log:

Further test options

The following additional test options are available. These options are usually only used after you have contacted your Help Desk.

The extended tool Connection Monitor offers additional options, such as long-term monitoring of the server connection:

Test log

Select show logging area to display the test log. This option is usually only used after you have contacted your Help Desk.

test log